Shipping policy

Thank you for shopping with The Moody Collection.

Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays). Because our products are handmade, processing times may vary during high-volume launches or promotions.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery

Shipping rates are calculated at checkout. Delivery times are estimates provided by the carrier and are not guaranteed.

The Moody Collection is not responsible for shipping delays caused by:

 Carrier issues

 Weather conditions

 Incorrect or incomplete addresses provided by the customer

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Returned packages due to address errors will not be reshipped or refunded.

Lost, Stolen, or Missing Packages

Once a package is marked as delivered, The Moody Collection is not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at [your email] with: Your order number

 Clear photos of the damaged items and packaging

We will review the claim and determine the appropriate resolution.

International Shipping

At this time, The Moody Collection [does / does not] offer international shipping. Customers are responsible for any customs fees, duties, or taxes imposed by their country.

Order Issues & Contact

For any shipping-related questions or concerns, please contact us at themoodycollectionn@gmail.com