Refund policy

Due to the nature of our products, ALL SALES ARE FINAL.

For health, safety, and sanitary reasons, we do not accept returns, exchanges, or issue refunds once an order has been processed and shipped. This includes, but is not limited to, lip glosses, lip scrubs, cosmetics, and any infused or handmade items.

Please be sure to review all product descriptions carefully before purchasing.

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email] with:

 Your order number

Clear photos of the issue

Once reviewed, we will determine the appropriate resolution.

 

Lost or Stolen Packages

The Moody Collection is not responsible for lost or stolen packages once marked as delivered. Please contact the shipping carrier directly for assistance.

By completing a purchase with The Moody Collection, you acknowledge and agree to this policy.